9ox Privacy Policy

9ox ("we", "our", or "platform") operates an online gaming and entertainment service for users in Bangladesh. We are fully committed to protecting the privacy of our users.

This privacy policy ("policy") describes what information we collect when you use the 9ox website (9ox.lat), how that information is used, with whom it may be shared, and what steps we take to protect your information.

By using our platform, you consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. If changes are made, we will post a notice on the platform. The latest version will always be available on this page.

We may collect information about you in several ways. The different types of information we collect are described below:

2.1 Information You Provide Directly

When you register with 9ox or use our services, you may voluntarily provide the following information:

• Full name and date of birth
• Valid email address
• Bangladeshi mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay number)

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically for technical reasons:

• IP address and device identifier
• Browser type and operating system
• Cookies and similar tracking technologies
• Session duration and pages visited
• Referral URL (the site you came from)

2.3 Transaction Information

In the interest of financial security and transparency, we keep records of the following transactions:

• Deposit and withdrawal amounts and times
• Payment method used
• Betting history and gaming activity
• Bonus activation and usage records

9ox uses your personal information only for specific, legitimate purposes. We will never use your information unnecessarily. The main purposes for which we use your information are described below:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Delivering gaming services smoothly
• Sending transaction confirmations

3.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Identifying suspicious transactions
• Ensuring anti-money laundering (AML) compliance
• Preventing the operation of multiple accounts

3.3 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Meeting the requirements of regulatory bodies
• Following court orders or government directives

3.4 Service Improvement

• Improving platform functionality
• Analysing user experience
• Developing new services and features
• Providing relevant promotional information (only with your consent)

3.5 Customer Service

• Resolving your questions and complaints
• Providing technical support
• Sending account-related notifications

9ox does not sell your personal information to third parties. However, we may share information in a limited way in the specific circumstances below:

4.1 Service Provider Partners

We work with trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket, Upay), game software suppliers, and technology infrastructure providers. These partners will receive information only for specific tasks and are contractually bound to comply with our privacy policy.

4.2 Legal Requirements

We may be required to disclose necessary information on the basis of a court order, government directive, or a valid request from a law enforcement agency. In such circumstances we will not provide any information beyond what is legally required.

4.3 Business Restructuring

If 9ox undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such a case we will notify you in advance.

4.4 Commitment Not to Disclose Information

Except for the exceptions noted above, 9ox will never disclose your information for the following reasons:

• Selling personal information to advertisers
• For marketing purposes of unrelated third parties
• Any inappropriate use without your explicit consent

To ensure the security of your information, 9ox has adopted world-class technical and administrative protection measures:

5.1 Technical Protection

• SSL/TLS Encryption: All data transmission on our website is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is always kept in an encrypted state.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication: Two-factor security is ensured for important account activities.
• Regular Security Audits: Our systems are regularly tested by independent security experts.

5.2 Administrative Protection

• Only authorised staff have access to personal information.
• All staff are bound by confidentiality agreements and receive regular training.
• All logs of data access are retained and reviewed.
• A rapid response plan is in place in the event of a data breach.

5.3 Payment Security

All financial transactions are completed through the dedicated security frameworks of bKash, Nagad, Rocket, and Upay. We never store your mobile banking PIN or password.

Cookies are small text files stored in your browser. 9ox uses cookies for various purposes:

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse and improve platform usage.
• Security Cookies: Used to detect and prevent fraud.

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

As a user of 9ox, you have the following rights over your personal information:

To exercise these rights, contact us by email: [email protected] — we will try to respond within 30 business days.

9ox is a platform strictly for adults. Our services are intended only for those aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. Age verification is in place during the registration process. If we become aware that personal information of a minor has been collected accidentally, we will delete it immediately and close the associated account.

If you are aware that a minor is using our platform, please notify us immediately: [email protected]

This privacy policy may be updated from time to time due to business changes, technological developments, or legal requirements.

For significant changes, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date on this page

If you continue to use the platform after changes have been made, you will be considered to have given your consent to the updated policy. If you do not agree with the revised policy, you have the right to close your account.

This privacy policy is linked to our other legal documents. Please read the following documents for complete information:

• Terms and Conditions — overall terms for using the platform
• Responsible Gaming Policy — guidelines on safe and responsible gaming
• About Us — introduction and goals of 9ox
• FAQ — answers to frequently asked questions

If you have any questions or concerns about this privacy policy, please contact our 24/7 live chat support or reach us by email.